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Frequently Asked Questions

Account & Getting Started​

How do I create an account?​

Go to atomiktrading.io, click Get Started, choose a plan, and complete checkout. Your account is immediately activated.

Is there a free trial?​

No — Atomik doesn't offer a free trial. Instead, every plan (Starter, Pro, Elite) is full access from day one with a 7-day money-back guarantee: if it's not for you, email [email protected] within 7 days of your first charge for a full refund.

What brokers do you support?​

  • Tradovate — Futures (ES, NQ, MNQ, MES, etc.) — the most-used broker on Atomik, and the route in for many prop/funded accounts
  • Atomik Paper — built-in simulated account, no broker needed
  • Interactive Brokers — Stocks, options, futures, forex
  • TopstepX — Funded futures accounts (private beta)

See the Broker Connection Guide for setup instructions.

Can I use Atomik with a demo/paper trading account?​

Yes, two ways: the built-in Atomik Paper account ($100k virtual funds, one click, no broker — see Paper Trading), or Tradovate's Demo environment when connecting Tradovate. We strongly recommend testing on paper before going live.

Can Atomik work with my prop firm / funded account?​

If your funded account comes with a Tradovate login — as many futures prop programs provide — it connects like any Tradovate account. Direct TopstepX connection is in private beta. See Prop-Firm Accounts.

Webhooks​

My webhook fires but no trade executes. What's wrong?​

Check these in order:

  1. Webhook logs — Go to your webhook's Logs tab to see if the request arrived and any error messages
  2. Secret key — Verify the secret in your TradingView URL matches the webhook secret
  3. Activated strategy — Confirm a strategy is active and linked to a broker account for this webhook
  4. Broker connection — Ensure the linked broker account is connected and active
  5. Subscription status — Your subscription must be active

I'm getting duplicate trades. How do I fix this?​

Atomik has a 1-second idempotency window that prevents most duplicates. If you're still seeing them:

  • Set TradingView alerts to "Once Per Bar Close" instead of "Every Tick"
  • Check that you don't have multiple alerts pointing to the same webhook
  • Review your Pine Script for conditions that might fire multiple times per bar

What payload format does the webhook expect?​

{
  "action": "BUY",
  "comment": "EXIT_50"
}
  • action (required): "BUY" or "SELL"
  • comment (optional): Exit type like EXIT_50, EXIT_25, EXIT_FINAL, or ENTRY

See the Webhook Setup Guide for full payload documentation.

What are the rate limits?​

Webhooks allow 10 requests per second. Exceeding this returns 429 Too Many Requests.

Can I use webhooks from sources other than TradingView?​

Yes. Any system that can send an HTTP POST request with a JSON body can trigger an Atomik webhook. This includes custom scripts, other trading platforms, and automation tools like Zapier.

Broker Connections​

My broker connection keeps disconnecting.​

For Tradovate: The Token Refresh Service automatically keeps connections alive. If it still disconnects, try:

  1. Disconnect the account in Settings
  2. Clear browser cookies
  3. Reconnect via OAuth

For other connections: reconnect via OAuth (IB) or verify your API key hasn't been revoked (TopstepX).

Can Atomik withdraw funds from my broker account?​

No. Atomik's broker access is limited to the trading scope — it can place/cancel orders and read balances/positions. It cannot transfer funds, change settings, or access other accounts.

I hit my account limit. What do I do?​

Either disconnect an unused account or upgrade your plan:

  • Starter: 3 accounts
  • Pro: 10 accounts
  • Elite: 25 accounts

Strategies & Trading​

What's an "activated strategy"?​

An activated strategy links a signal source (webhook or marketplace subscription) to a specific broker account. When a signal arrives, Atomik executes the trade on that account using the configured position size.

How do partial exits work?​

Use the comment field in your webhook payload:

  • EXIT_50 — Close 50% of your position
  • EXIT_25 — Close 25%
  • EXIT_FINAL — Close 100%

Quantities round up (e.g., EXIT_50 on 7 contracts = exits 4).

Can I run the same strategy on multiple accounts?​

Yes — this is copy trading. Activate the same webhook on multiple broker accounts, and signals execute on all of them. The leader account trades first; followers batch in 100ms windows.

Marketplace​

How do I subscribe to a marketplace strategy?​

Go to Marketplace, find a strategy, and click Subscribe. Free strategies activate instantly. Paid strategies require Stripe checkout first. Then link the strategy to your broker account in Strategies.

Requires Starter tier or higher.

How do I sell my strategy?​

Every plan can sell on the marketplace. You need a creator profile with payouts set up:

  1. Go to Settings > Creator and complete creator onboarding
  2. Set up payouts
  3. Publish your strategy with pricing

See the Marketplace Guide for full details.

What are the creator commission tiers?​

TierSubscribersPlatform Fee
Bronze0–9920%
Silver100–19915%
Gold200+10%

Your tier upgrades automatically as subscriber count grows.

Billing & Subscriptions​

How do I upgrade or downgrade my plan?​

Go to Settings > Billing > Manage Subscription. Upgrades take effect immediately (prorated). Downgrades apply at the next billing date.

What happens if my payment fails?​

You get a grace period with full access while we retry. If unresolved, you'll receive warning emails, and eventually your account is suspended. Update your payment method in Settings to restore access immediately.

Can I get a refund?​

Every plan has a 7-day money-back guarantee: email [email protected] within 7 days of your first charge for a full refund. For billing problems outside that window (duplicate charges, errors), contact support and we'll make it right.

Do yearly plans auto-renew?​

Yes. Cancel anytime before renewal through the billing portal.

Security​

How is my data protected?​

  • Broker OAuth tokens are stored encrypted
  • All communication uses HTTPS/TLS
  • Webhook secrets are hashed after initial display
  • JWT access tokens expire after 90 minutes

What should I do if my account is compromised?​

  1. Change your password immediately
  2. Delete or regenerate all webhook secrets
  3. Disconnect all broker accounts
  4. Enable 2FA
  5. Contact [email protected]

See the Security Guide for full details.

Strategy Builder & AI​

Can Atomik write a trading strategy for me?​

Yes — the Strategy Builder turns a plain-English description into working Python strategy code, validates it, and backtests it against up to two years of real market data. Building costs 3 AI credits, adjustments cost 1, and questions about your strategy are always free.

Can I use Claude or another AI assistant with Atomik?​

Yes. Atomik has an MCP connector — connect it to Claude and your AI can write, validate, backtest, and save Atomik strategies directly from a chat, using your account's quotas. Going live always happens in the Atomik app, never from chat.

Can I run my own Python strategy on Atomik?​

Yes — choose Engine Strategy in the dashboard's Create flow, or write it in the Strategy Builder. Your code is validated in the same sandbox the live engine runs, backtested, and can then be activated on a paper or live account. See Trading Strategies.

Still Need Help?​