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Frequently Asked Questions

Account & Getting Started​

How do I create an account?​

Go to atomiktrading.io, click Get Started, choose a plan, and complete the Stripe checkout. Your account is immediately activated.

Is there a free trial?​

Yes. All paid plans (Starter, Trader, Unlimited) include a 7-day free trial with full access. Cancel anytime during the trial and you won't be charged.

What brokers do you support?​

  • Tradovate — Futures (ES, NQ, MNQ, MES, etc.)
  • Interactive Brokers — Stocks, Options, Futures, Forex
  • Binance — Crypto spot and futures
  • Polymarket — Prediction markets

See the Broker Connection Guide for setup instructions.

Can I use Atomik with a demo/paper trading account?​

Yes. When connecting Tradovate, you can choose "Demo" environment. We strongly recommend testing with paper trading before going live.

Webhooks​

My webhook fires but no trade executes. What's wrong?​

Check these in order:

  1. Webhook logs — Go to your webhook's Logs tab to see if the request arrived and any error messages
  2. Secret key — Verify the secret in your TradingView URL matches the webhook secret
  3. Activated strategy — Confirm a strategy is active and linked to a broker account for this webhook
  4. Broker connection — Ensure the linked broker account is connected and active
  5. Subscription status — Your subscription must be active or trialing

I'm getting duplicate trades. How do I fix this?​

Atomik has a 1-second idempotency window that prevents most duplicates. If you're still seeing them:

  • Set TradingView alerts to "Once Per Bar Close" instead of "Every Tick"
  • Check that you don't have multiple alerts pointing to the same webhook
  • Review your Pine Script for conditions that might fire multiple times per bar

What payload format does the webhook expect?​

{
  "action": "BUY",
  "comment": "EXIT_50"
}
  • action (required): "BUY" or "SELL"
  • comment (optional): Exit type like EXIT_50, EXIT_25, EXIT_FINAL, or ENTRY

See the Webhook Setup Guide for full payload documentation.

What are the rate limits?​

Webhooks allow 10 requests per second. Exceeding this returns 429 Too Many Requests.

Can I use webhooks from sources other than TradingView?​

Yes. Any system that can send an HTTP POST request with a JSON body can trigger an Atomik webhook. This includes custom scripts, other trading platforms, and automation tools like Zapier.

Broker Connections​

My broker connection keeps disconnecting.​

For Tradovate: The Token Refresh Service automatically keeps connections alive. If it still disconnects, try:

  1. Disconnect the account in Settings
  2. Clear browser cookies
  3. Reconnect via OAuth

For API-based brokers (IB, Binance): Verify your API credentials haven't expired or been revoked.

Can Atomik withdraw funds from my broker account?​

No. Atomik's broker access is limited to the trading scope — it can place/cancel orders and read balances/positions. It cannot transfer funds, change settings, or access other accounts.

I hit my account limit. What do I do?​

Either disconnect an unused account or upgrade your plan:

  • Starter: 2 accounts
  • Trader: 10 accounts
  • Unlimited: No limit

Strategies & Trading​

What's an "activated strategy"?​

An activated strategy links a signal source (webhook or marketplace subscription) to a specific broker account. When a signal arrives, Atomik executes the trade on that account using the configured position size.

How do partial exits work?​

Use the comment field in your webhook payload:

  • EXIT_50 — Close 50% of your position
  • EXIT_25 — Close 25%
  • EXIT_FINAL — Close 100%

Quantities round up (e.g., EXIT_50 on 7 contracts = exits 4).

Can I run the same strategy on multiple accounts?​

Yes — this is copy trading. Activate the same webhook on multiple broker accounts, and signals execute on all of them. The leader account trades first; followers batch in 100ms windows.

Marketplace​

How do I subscribe to a marketplace strategy?​

Go to Marketplace, find a strategy, and click Subscribe. Free strategies activate instantly. Paid strategies require Stripe checkout first. Then link the strategy to your broker account in Strategies.

Requires Starter tier or higher.

How do I sell my strategy?​

You need Trader tier or higher plus a Stripe Connect account:

  1. Go to Settings > Creator
  2. Set up Stripe Connect
  3. Publish your strategy with pricing

See the Marketplace Guide for full details.

What are the creator commission tiers?​

TierSubscribersPlatform Fee
Bronze0–9920%
Silver100–19915%
Gold200+10%

Your tier upgrades automatically as subscriber count grows.

Billing & Subscriptions​

How do I upgrade or downgrade my plan?​

Go to Settings > Billing > Manage Subscription. Upgrades take effect immediately (prorated). Downgrades apply at the next billing date.

What happens if my payment fails?​

You get a grace period with full access while we retry. If unresolved, you'll receive warning emails, and eventually your account is suspended. Update your payment method in Settings to restore access immediately.

Can I get a refund?​

Contact [email protected] within 30 days for refund requests.

Do yearly plans auto-renew?​

Yes. Cancel anytime before renewal through the billing portal.

Security​

How is my data protected?​

  • Broker OAuth tokens are stored encrypted
  • All communication uses HTTPS/TLS
  • Webhook secrets are hashed after initial display
  • JWT access tokens expire after 90 minutes

What should I do if my account is compromised?​

  1. Change your password immediately
  2. Delete or regenerate all webhook secrets
  3. Disconnect all broker accounts
  4. Enable 2FA
  5. Contact [email protected]

See the Security Guide for full details.

Still Need Help?​